Terms & Conditions

1. Company Information

Legal Name: CLOUDENEX SOLUTION PRIVATE LIMITED

Company Type: Private Limited Company

GSTIN: 07AANCC1743N1ZA

Registered Business Address: Shop No. 128, First Floor, Vardhman Bahnhof Plaza, Plot No. 10, Pocket 7, Sector 12, Dwarka, New Delhi, South West Delhi, Delhi - 110078, India

Email: info@cloudenexsolution.io

2. Business Activities

CLOUDENEX SOLUTION PRIVATE LIMITED operates in the field of Information Technology and Software Services, including:

• Cloud technology implementation;
• Software development;
• System integration;
• Digital solutions;
• Technology consulting and related professional services;
• Other related software, cloud, and technology services.

The specific products and services available may vary from time to time.

3. Eligibility and Authority

By using our website or services, you represent that you have the legal capacity to enter into a binding agreement under applicable law.

If you use our website or services on behalf of a company, organization, partnership, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms & Conditions.

4. Services

We provide technology-related products and services as described on our website, quotations, service proposals, agreements, or other applicable communications.

Service descriptions, features, specifications, pricing, availability, and applicable conditions may be updated from time to time.

We reserve the right to modify, suspend, restrict, or discontinue any service where reasonably necessary, subject to applicable law and any specific contractual commitments already agreed with a customer.

5. Orders and Service Requests

When submitting an order or service request, you are responsible for ensuring that all information provided is accurate, complete, and current.

We reserve the right to:

• Accept or reject an order or service request;
• Request additional information or verification;
• Correct pricing, description, or other administrative errors;
• Cancel or suspend an order where reasonably necessary;
• Restrict or refuse transactions that appear fraudulent, unauthorized, unlawful, or inconsistent with our policies or applicable legal requirements.

Submission of an order or service request does not necessarily constitute final acceptance. An order or service request will be considered accepted when confirmed by us through the applicable ordering process or written communication.

6. Pricing and Taxes

Applicable prices will be displayed on the relevant website page, quotation, proposal, order confirmation, or other applicable commercial communication.

Applicable taxes, including Goods and Services Tax (GST), may be charged in accordance with applicable Indian law.

We reserve the right to change pricing at any time. Price changes will generally not affect orders that have already been confirmed, except where required by law, where an obvious pricing or administrative error has occurred, or where otherwise agreed with the customer.

7. Payment

Customers must provide valid and authorized payment information when purchasing applicable products or services.

Payments may be processed through third-party payment providers. We do not generally store complete payment card information unless expressly stated otherwise and permitted under applicable law.

A payment or transaction may be declined, cancelled, suspended, or placed under review where there are reasonable concerns regarding fraud, authorization, payment failure, security, compliance, or applicable legal or regulatory requirements.

The customer is responsible for ensuring that payments are made using an authorized payment method.

8. Digital Delivery

Our products and services are primarily digital in nature and generally do not require physical shipment.

Applicable products, digital content, service deliverables, access information, credentials, documentation, and other materials will generally be provided electronically to the email address or other electronic communication channel provided by the customer.

Customers are responsible for providing a valid and accessible email address and for checking their inbox, including spam, junk, or promotional folders.

For customized software development, cloud implementation, system integration, consulting, and other professional services, delivery timelines and applicable deliverables will depend on the agreed scope of work, technical requirements, and applicable service arrangements.

Further information regarding digital delivery is provided in our Shipping & Delivery Policy.

9. Intellectual Property

Unless otherwise stated in writing, all content and materials made available through our website, including text, graphics, designs, logos, trademarks, documentation, software, source code, interfaces, and other materials, are owned by or licensed to CLOUDENEX SOLUTION PRIVATE LIMITED.

You may access and use such materials only for their intended purpose and in accordance with these Terms & Conditions.

You may not, without prior written authorization and except to the extent permitted by applicable law:

• Copy, reproduce, or redistribute our materials;
• Modify or create derivative works from our materials;
• Sell, sublicense, lease, or commercially exploit our materials;
• Reverse engineer, decompile, or disassemble our software;
• Remove proprietary notices or intellectual property markings;
• Use our trademarks, logos, or branding without authorization.

Nothing in these Terms transfers ownership of our intellectual property to you.

Where a separate written agreement governs ownership or licensing of customized software, deliverables, source code, or other intellectual property, that agreement will control to the extent of any conflict.

10. Customer Responsibilities

You agree to use our website and services responsibly and in compliance with applicable laws and regulations.

You must not:

• Use our website or services for unlawful or fraudulent purposes;
• Attempt unauthorized access to our systems, accounts, networks, or infrastructure;
• Introduce malware, malicious code, or other harmful material;
• Interfere with the security, integrity, or operation of our website or services;
• Circumvent applicable security or access controls;
• Submit false, misleading, or fraudulent information;
• Misuse or abuse our products or services;
• Violate the rights of CLOUDENEX SOLUTION PRIVATE LIMITED or any third party.

We may suspend or restrict access where reasonably necessary to protect our systems, customers, services, or legal interests.

11. Third-Party Services

Our website and services may use or depend on third-party platforms, payment processors, hosting providers, cloud infrastructure, APIs, software providers, communication services, or other external services.

Third-party services may be subject to their own terms, policies, and privacy practices.

We are not responsible for the independent acts, omissions, availability, performance, or policies of third-party providers, except to the extent liability cannot be excluded under applicable law.

12. Service Availability

We make reasonable efforts to maintain the availability, reliability, and security of our website and services.

However, uninterrupted or error-free availability cannot be guaranteed.

Services may occasionally be unavailable, interrupted, delayed, or restricted because of:

• Scheduled maintenance;
• Technical problems;
• Network or connectivity failures;
• Security incidents;
• Infrastructure failures;
• Third-party service interruptions;
• Software or compatibility issues;
• Events beyond our reasonable control.

Where reasonably practicable, we will take appropriate steps to restore affected services.

13. Disclaimer of Warranties

To the maximum extent permitted by applicable law, our website and services are provided on an "as available" and "as reasonably provided" basis.

Except where expressly stated in a written agreement, we do not guarantee that:

• The website or services will always be available;
• The services will be uninterrupted or error-free;
• The services will meet every individual requirement of a customer;
• All defects or technical issues will be corrected immediately;
• Third-party services used in connection with our services will remain continuously available.

Nothing in this section excludes any warranty or consumer right that cannot legally be excluded under applicable law.

14. Limitation of Liability

To the maximum extent permitted by applicable law, CLOUDENEX SOLUTION PRIVATE LIMITED shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or relating to the use of, or inability to use, our website or services.

This may include, where legally permissible, loss of profits, revenue, business opportunities, goodwill, data, or anticipated savings.

Nothing in these Terms & Conditions limits or excludes liability that cannot legally be limited or excluded under applicable law, including any liability that applicable law expressly requires us to retain.

Where a separate written agreement contains specific liability limitations applicable to a particular service, those provisions will apply to the extent permitted by law.

15. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless CLOUDENEX SOLUTION PRIVATE LIMITED, its directors, employees, contractors, and service providers from claims, losses, liabilities, damages, costs, and reasonable expenses arising from:

• Your breach of these Terms & Conditions;
• Your unlawful or unauthorized use of our website or services;
• Your violation of applicable laws or regulations;
• Your infringement of the rights of any third party;
• Information or materials submitted by you that cause harm or legal claims.

This section will apply only to the extent permitted by applicable law.

16. Confidentiality

Where we receive confidential or proprietary information from a customer in connection with a service engagement, we will use reasonable measures to protect such information and use it only for purposes reasonably necessary to provide the applicable services, subject to applicable law and any separate confidentiality agreement.

Information that is publicly available, independently developed, lawfully obtained from another source, or required to be disclosed by law will not be considered confidential for purposes of this section.

Where a separate Non-Disclosure Agreement or confidentiality agreement has been executed, that agreement will govern the handling of confidential information to the extent of any conflict.

17. Privacy

Your use of our website and services is also governed by our Privacy Policy, which explains how we collect, use, process, store, and protect personal information.

By using our website and services, you acknowledge that you have reviewed our Privacy Policy.

18. Cancellation and Refunds

Cancellation and refund matters are governed by our applicable Refund & Cancellation Policy, together with any specific terms communicated for the relevant product or service.

Where a separate written agreement or service contract contains specific cancellation or refund provisions, those provisions will apply to the extent permitted by applicable law.

19. Force Majeure

We will not be responsible for delays or failures in performing our obligations to the extent caused by events beyond our reasonable control.

Such events may include natural disasters, acts of government, war, civil disturbances, labor disruptions, widespread network or infrastructure failures, cyber incidents, telecommunications failures, third-party service outages, epidemics, pandemics, or other circumstances that could not reasonably have been prevented or controlled.

We will make reasonable efforts to resume affected services or obligations as soon as practicable.

20. Changes to These Terms

We may update or modify these Terms & Conditions from time to time.

The updated version will become effective when published on our website unless otherwise stated.

Your continued use of the website or services after the updated Terms become effective constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

If a material change requires additional notice or consent under applicable law, we will provide such notice or obtain such consent as required.

21. Severability

If any provision of these Terms & Conditions is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the minimum extent necessary to make it enforceable, where legally permitted.

The remaining provisions will continue in full force and effect.

22. No Waiver

Our failure to enforce any provision of these Terms & Conditions will not constitute a waiver of our right to enforce that provision or any other provision in the future.

23. Entire Agreement

These Terms & Conditions, together with any applicable policies, quotations, service agreements, order confirmations, and other written agreements expressly incorporated by reference, constitute the agreement governing your use of our website and applicable services.

Where a separate written agreement applies to a specific service, the terms of that agreement will prevail over these Terms & Conditions to the extent of any conflict.

24. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Subject to applicable law, disputes arising out of or relating to these Terms & Conditions or our website or services shall be subject to the jurisdiction of the competent courts in New Delhi, Delhi, India.

Nothing in this section limits any mandatory legal rights or remedies available to a customer under applicable law.

25. Contact

For questions, notices, or other communications regarding these Terms & Conditions, please contact:

CLOUDENEX SOLUTION PRIVATE LIMITED

Shop No. 128, First Floor, Vardhman Bahnhof Plaza, Plot No. 10, Pocket 7, Sector 12, Dwarka, New Delhi, South West Delhi, Delhi - 110078, India