Return & Cancellation Policy

1. Company Information

Legal Name: CLOUDENEX SOLUTION PRIVATE LIMITED

Company Type: Private Limited Company

GSTIN: 07AANCC1743N1ZA

Business Address: Shop No. 128, First Floor, Vardhman Bahnhof Plaza, Plot No. 10, Pocket 7, Sector 12, Dwarka, New Delhi, South West Delhi, Delhi - 110078, India

Email: info@cloudenexsolution.io

2. Cancellation Requests

Customers may request cancellation of an order or service by contacting us at info@cloudenexsolution.io.

Cancellation requests should include sufficient information for us to identify and review the relevant transaction, including:

• Customer name;
• Registered email address;
• Order or transaction reference;
• Reason for cancellation; and
• Any other information reasonably required to process the request.

Submitting a cancellation request does not automatically guarantee approval. Each request will be reviewed based on the nature of the product or service, the stage of delivery or implementation, and the applicable agreement and law.

3. Cancellation Before Service Commencement

Where applicable, a cancellation request may be accepted before:

• A digital product or applicable deliverable has been provided;
• Access information or credentials have been issued;
• A service has been configured or activated;
• Customized work has commenced; or
• Substantial resources or third-party costs have been incurred.

Approval of cancellation may depend on the nature of the service and whether any work, administrative expenses, or third-party costs have already been incurred.

4. Digital Products

Digital products cannot ordinarily be physically returned.

Once a digital product, access information, credentials, software deliverable, documentation, or other applicable digital deliverable has been provided to the customer's registered email address or otherwise made available to the customer, cancellation or refund may not be available except where:

• The product is materially defective;
• The product materially differs from its stated description;
• We are unable to provide the purchased product or service;
• A material technical issue cannot reasonably be resolved; or
• A refund is otherwise required under applicable law.

Minor technical issues, compatibility limitations, or customer-side technical conditions may not independently qualify for a refund where reasonable assistance or an alternative solution can be provided.

5. Software and Customized Services

For customized software development, system integration, cloud technology implementation, consulting, or other professional services, cancellation terms may depend on the agreed scope of work and the stage of implementation.

Where work has already commenced, cancellation may be subject to charges for:

• Work already performed;
• Deliverables already completed;
• Resources already allocated;
• Non-refundable third-party costs; or
• Other costs expressly agreed in the applicable service agreement.

Any applicable deductions or charges will be applied only to the extent permitted by the applicable agreement and law.

6. Service Issues

If a customer believes that a delivered service is defective, materially incomplete, or does not correspond to the agreed scope, the customer should contact us as soon as reasonably possible.

Depending on the circumstances, we may first attempt to:

• Correct the identified issue;
• Provide technical assistance;
• Re-perform the affected service;
• Complete the applicable deliverable; or
• Provide an appropriate alternative solution.

If the issue cannot reasonably be resolved, a refund or other appropriate remedy may be considered in accordance with our applicable refund terms and applicable law.

7. Cancellation by the Company

We may cancel, suspend, or decline an order or service where reasonably necessary, including circumstances involving:

• Payment failure;
• Suspected fraud or unauthorized activity;
• Violation of our Terms & Conditions;
• Legal or regulatory requirements;
• Technical or security concerns;
• Inaccurate or insufficient information required to provide the service; or
• Inability to provide the requested product or service.

Where appropriate and where legally required, eligible payments may be refunded.

8. Refund After Cancellation

Where cancellation is approved and a refund is applicable, the refund will generally be processed through the original payment method where technically possible.

The amount of any refund may depend on:

• Whether the service has commenced;
• The amount of work already performed;
• Digital products or deliverables already provided;
• Third-party costs already incurred; and
• The terms of any applicable agreement.

Refund processing times may depend on the relevant payment provider, bank, or financial institution. We are not responsible for delays caused by third-party payment providers or financial institutions.

9. Third-Party Services

If a purchased service includes third-party software, hosting, cloud infrastructure, licenses, subscriptions, or other third-party services, cancellation and refund eligibility may also be affected by the applicable third-party terms.

Where third-party costs are non-refundable, such costs may be excluded from any refund to the extent permitted by the applicable agreement and law.

10. Relationship with Our Refund Policy

This Policy should be read together with our applicable Refund Policy, Terms & Conditions, and any specific service agreement or quotation provided to the customer.

Where a specific written agreement contains cancellation or refund terms applicable to a particular service, those terms may govern to the extent permitted by applicable law.

11. Consumer Rights

Nothing in this Policy is intended to exclude, restrict, or override any mandatory rights, protections, or remedies available to consumers under applicable law.

Where applicable law provides rights that cannot legally be waived or restricted, those rights will continue to apply.

12. Changes to This Policy

We may update this Policy from time to time to reflect changes to our services, business practices, legal requirements, or operational procedures.

The updated version will be published on our website with a revised Last Updated date.

13. Contact

For cancellation, return, refund, or service-related requests, please contact:

CLOUDENEX SOLUTION PRIVATE LIMITED

Shop No. 128, First Floor, Vardhman Bahnhof Plaza, Plot No. 10, Pocket 7, Sector 12, Dwarka, New Delhi, South West Delhi, Delhi - 110078, India