Privacy Policy

1. Company Information

Legal Name: CLOUDENEX SOLUTION PRIVATE LIMITED

Company Type: Private Limited Company

GSTIN: 07AANCC1743N1ZA

Business Address: Shop No. 128, First Floor, Vardhman Bahnhof Plaza, Plot No. 10, Pocket 7, Sector 12, Dwarka, New Delhi, South West Delhi, Delhi - 110078, India

Email: info@cloudenexsolution.io

2. Information We Collect

Depending on how you interact with our website and services, we may collect the following categories of information:

Information You Provide

This may include:

• Name;
• Email address;
• Phone number;
• Billing and invoicing information;
• Business or company information;
• Account and registration information;
• Order and service request information;
• Information provided when contacting customer support;
• Information contained in communications with us.

Transaction Information

We may collect information relating to orders, purchases, payments, refunds, invoices, and transaction status.

Where payment processing is provided by a third-party payment provider, sensitive payment credentials may be collected and processed directly by that provider rather than by us.

Technical and Usage Information

When you access or use our website, we may automatically collect certain technical information, which may include:

• IP address;
• Browser type and version;
• Device type;
• Operating system;
• Website access times;
• Referring pages;
• Pages viewed;
• General website usage information.

We use such information primarily to operate, secure, maintain, and improve our website and services.

3. Payment Information

Payments may be processed through third-party payment service providers.

Where third-party payment processing is used, sensitive payment credentials, including complete card information or other payment authentication details, may be handled directly by the relevant payment provider.

We may retain transaction-related information that is reasonably necessary for purposes including:

• Order processing;
• Payment verification;
• Accounting and reconciliation;
• Customer support;
• Refund processing;
• Fraud prevention;
• Security;
• Dispute resolution;
• Tax, legal, regulatory, and compliance requirements.

Third-party payment providers may process information in accordance with their own privacy policies and terms.

4. How We Use Personal Information

We may use personal information for purposes including:

• Providing and managing our products and services;
• Creating and managing customer accounts;
• Processing orders and service requests;
• Processing and verifying payments;
• Delivering purchased digital products and service deliverables;
• Providing access information, credentials, documentation, and other applicable materials;
• Responding to customer inquiries;
• Providing customer and technical support;
• Communicating with customers regarding orders, services, accounts, or important updates;
• Maintaining and improving our website and services;
• Monitoring and maintaining website security;
• Detecting, preventing, and investigating fraud, abuse, unauthorized access, or other unlawful activity;
• Maintaining business, accounting, tax, and financial records;
• Complying with applicable laws, regulations, legal processes, and lawful requests from authorities;
• Establishing, exercising, or defending legal claims;
• Sending marketing communications where permitted by applicable law and where any required consent has been obtained.

We will generally process personal information only for legitimate and reasonably necessary business purposes or where otherwise permitted or required by applicable law.

5. Legal Basis for Processing

Where applicable law requires a legal basis for processing personal information, we may process information based on one or more of the following:

• Your consent;
• Performance of a contract or steps taken at your request before entering into a contract;
• Compliance with legal or regulatory obligations;
• Legitimate business purposes, where permitted by applicable law;
• Protection of our rights, property, systems, customers, or users;
• Other lawful grounds available under applicable law.

Where processing is based on consent, you may withdraw your consent where permitted by applicable law. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

6. Sharing of Personal Information

We may disclose or provide access to personal information to trusted third parties where reasonably necessary to operate our business and provide our services.

Such third parties may include:

• Payment processors and payment service providers;
• Hosting and cloud service providers;
• Technology and software providers;
• IT and security service providers;
• Communication and email service providers;
• Professional advisers, accountants, auditors, and legal advisers;
• Business partners or service providers involved in delivering applicable services;
• Government authorities, regulators, courts, or law enforcement agencies where required or permitted by law.

We do not sell personal information merely for the purpose of selling customer data.

Where appropriate, we expect service providers handling personal information on our behalf to maintain reasonable safeguards and use the information only for authorized purposes.

7. International or Cross-Border Processing

Depending on the service providers and technologies used to operate our website and services, personal information may be processed or stored in countries outside the country in which you are located.

Where personal information is transferred across borders, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable data protection and privacy laws.

Third-party service providers may also have their own international data processing arrangements.

8. Data Security

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.

Security measures may include appropriate access controls, authentication mechanisms, system monitoring, data protection practices, and other safeguards appropriate to the nature of the information and the services provided.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

In the event of a security incident involving personal information, we will take reasonable steps to investigate, mitigate, and respond to the incident and provide notifications where required by applicable law.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy or for other legitimate business purposes.

Retention periods may depend on:

• The nature of the information;
• The purpose for which it was collected;
• The duration of our relationship with the customer;
• Legal, tax, accounting, regulatory, or compliance requirements;
• Dispute resolution and legal claims;
• Security and fraud prevention requirements.

When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal or regulatory requirements.

10. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including the right to:

• Request access to personal information we hold about you;
• Request correction or updating of inaccurate information;
• Request deletion of personal information where legally permitted;
• Request information regarding the processing of your personal information;
• Withdraw consent where processing is based on consent;
• Object to or restrict certain processing where applicable;
• Opt out of certain marketing communications.

The availability and scope of these rights may vary depending on applicable law and the circumstances of the processing.

Requests may be submitted to info@cloudenexsolution.io.

We may need to verify your identity or request additional information before processing certain requests.

We will respond to valid requests within the timeframe required by applicable law.

11. Marketing Communications

Where permitted by applicable law, we may send promotional or marketing communications regarding our products, services, updates, or business activities.

Where consent is required, we will obtain the appropriate consent before sending such communications.

You may request to stop receiving marketing communications by using the applicable unsubscribe mechanism or by contacting us directly at info@cloudenexsolution.io.

Please note that you may continue to receive non-promotional communications that are necessary for the provision of services, transaction processing, account administration, security, or legal compliance.

12. Third-Party Websites and Services

Our website may contain links to, or integrations with, third-party websites, applications, platforms, or services.

Third-party services may collect and process personal information independently and may operate under their own privacy policies and terms.

We are not responsible for the privacy practices, security, content, or policies of third-party websites or services.

We encourage users to review the privacy policies of third-party services before providing personal information to them.

13. Children's Privacy

Our website and services are not intentionally designed to collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us at info@cloudenexsolution.io.

Upon receiving a valid request, we will take reasonable steps to review and address the matter in accordance with applicable law.

14. Account and Information Accuracy

Where you create an account or provide information to us, you are responsible for ensuring that the information provided is accurate, complete, and up to date.

Please notify us if any information changes or if you believe information associated with your account is inaccurate.

15. Data Protection and Compliance

We seek to process personal information in accordance with applicable privacy, data protection, security, and other relevant laws and regulations.

Where specific legal requirements apply to the processing of personal information, we will take reasonable steps to comply with those requirements.

Nothing in this Privacy Policy is intended to limit any rights or protections that cannot legally be excluded under applicable law.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, legal requirements, or privacy practices.

Any updated version will be published on this page with a revised Last Updated date.

Where required by applicable law, we may provide additional notice or obtain consent for material changes.

We encourage users to review this Privacy Policy periodically.

17. Contact Us

For privacy-related questions, requests, or concerns, please contact:

CLOUDENEX SOLUTION PRIVATE LIMITED

Shop No. 128, First Floor, Vardhman Bahnhof Plaza, Plot No. 10, Pocket 7, Sector 12, Dwarka, New Delhi, South West Delhi, Delhi - 110078, India