Shipping & Delivery Policy

1. Company Information

Legal Name: CLOUDENEX SOLUTION PRIVATE LIMITED

Company Type: Private Limited Company

GSTIN: 07AANCC1743N1ZA

Business Address: Shop No. 128, First Floor, Vardhman Bahnhof Plaza, Plot No. 10, Pocket 7, Sector 12, Dwarka, New Delhi, South West Delhi, Delhi - 110078, India

Email: info@cloudenexsolution.io

2. Digital Service Delivery

Our products and services are primarily digital in nature and therefore do not require physical shipment.

Products, digital content, service deliverables, access information, credentials, and other applicable materials purchased or provided through our website are generally delivered electronically to the email address provided by the customer during the ordering or registration process.

Depending on the nature of the service, certain deliverables may also be provided through agreed electronic communication channels or other digital methods.

We do not generally provide physical shipment for our digital products or services.

For customized software development, cloud implementation, system integration, consulting, or other professional services, applicable deliverables and service-related information will be provided electronically in accordance with the agreed scope of work and delivery schedule.

3. Order Processing

Following successful payment confirmation, we will generally begin processing the applicable order or service request.

For standard digital products or services, applicable product information, content, access details, credentials, or other deliverables will generally be provided electronically after payment verification.

For customized software development, cloud implementation, system integration, or other professional services, processing and delivery timelines may vary depending on the scope, technical requirements, customization, and specifications agreed with the customer.

4. Delivery and Activation Time

Estimated delivery, implementation, or service activation times will be communicated through the relevant product or service page, order confirmation, quotation, agreement, or direct customer communication, as applicable.

Standard digital products or access information may generally be provided after successful payment verification.

Customized software, cloud implementation, system integration, and professional services may require additional development, configuration, testing, or implementation time.

Unless a specific delivery deadline has been expressly agreed in writing, all delivery and activation timeframes are estimates and may vary depending on the nature and requirements of the applicable service.

5. Failure to Receive Digital Deliverables

If you do not receive your digital product, service deliverables, access information, credentials, or other applicable materials within the expected timeframe, please contact us at info@cloudenexsolution.io.

When contacting us, please provide your order reference, registered email address, and any relevant transaction or service details so that we can investigate and assist you promptly.

Customers are also advised to check their spam, junk, or promotional email folders before contacting us.

6. Incorrect or Incomplete Customer Information

Customers are responsible for providing accurate and complete contact, billing, and account information necessary for service delivery.

CLOUDENEX SOLUTION PRIVATE LIMITED will not be responsible for delivery or activation delays caused by incorrect, incomplete, outdated, or inaccurate information provided by the customer.

7. Technical or Operational Delays

Delivery, implementation, or service activation may occasionally be delayed due to circumstances including, but not limited to:

• System maintenance;
• Network failures or connectivity issues;
• Third-party service interruptions;
• Payment verification or processing delays;
• Security or compliance checks;
• Cloud or infrastructure issues;
• Software or system compatibility issues;
• Events beyond our reasonable control.

Where reasonably possible, we will take appropriate steps to minimize the impact of such delays and communicate material delays to the customer.

8. Third-Party Platforms and Services

Certain products or services may rely on third-party hosting providers, cloud infrastructure, software platforms, payment service providers, APIs, or other external services.

Where applicable, service availability, delivery, or functionality may depend on the performance, availability, and technical conditions of such third-party providers.

We are not responsible for delays or interruptions caused solely by circumstances beyond our reasonable control involving third-party services.

9. No Physical Shipment

Unless expressly stated otherwise in writing, all products and services provided by CLOUDENEX SOLUTION PRIVATE LIMITED are digital or electronically delivered.

Accordingly, no physical shipping, courier delivery, or physical delivery address is required for digital products and services.

10. Contact Us

For questions regarding order processing, digital delivery, service activation, or access to purchased services, please contact:

CLOUDENEX SOLUTION PRIVATE LIMITED