Refund Policy

1. Company Information

Legal Name: CLOUDENEX SOLUTION PRIVATE LIMITED

Company Type: Private Limited Company

GSTIN: 07AANCC1743N1ZA

Business Address: Shop No. 128, First Floor, Vardhman Bahnhof Plaza, Plot No. 10, Pocket 7, Sector 12, Dwarka, New Delhi, South West Delhi, Delhi - 110078, India

Email: info@cloudenexsolution.io

2. Refund Eligibility

A refund may be considered in circumstances including, but not limited to:

• Duplicate payments;
• Payments made in error;
• Failure to deliver a purchased digital product or applicable service deliverable;
• Material failure to provide a contracted service;
• Technical issues that prevent reasonable use of a purchased service and cannot reasonably be resolved;
• Cancellation before service implementation or work has commenced, where applicable;
• A material failure of the product or service to conform to the agreed description or scope;
• Any other circumstance where a refund is required under applicable law.

Refund eligibility will depend on the nature of the product or service, the stage of delivery or implementation, the applicable agreement, and the circumstances of the request.

3. Digital Products and Services

Our products and services are primarily digital and may be delivered electronically by email or through other agreed electronic methods.

For digital products, digital content, access information, credentials, documentation, or other electronically delivered materials, a refund may generally not be available after the applicable materials have been delivered or access has been provided, except where:

• The product or service was not delivered;
• The product or service materially failed to conform to the agreed description;
• A technical issue prevents reasonable use and cannot reasonably be resolved; or
• A refund is otherwise required under applicable law.

For customized software development, cloud implementation, system integration, consulting, or other professional services, refunds may generally not be available after work has commenced or services have been substantially performed.

Where appropriate, a partial refund may be considered based on the portion of the services already performed.

4. Cancellation Requests

Customers may request cancellation of an order or service by contacting us at info@cloudenexsolution.io.

Cancellation requests should be submitted as soon as reasonably possible.

For standard digital products or services, cancellation may not be available after the applicable product, content, access information, credentials, or other deliverables have been delivered or access has been provided.

For customized or professional services, cancellation may be considered before implementation or work has commenced.

Once development, implementation, configuration, integration, consulting, or other professional work has commenced, cancellation may be subject to charges for work already performed, resources already committed, third-party costs, or other applicable expenses, as permitted by the applicable agreement and law.

5. Refund Request

Customers requesting a refund should contact info@cloudenexsolution.io.

The refund request should include:

• Customer name;
• Registered email address;
• Order or transaction reference;
• Date of purchase;
• Reason for the refund request;
• Relevant supporting information, where applicable.

Providing complete information may help us review and process the request more efficiently.

6. Refund Review Process

We will review each refund request based on the nature of the product or service purchased and the circumstances of the request.

Additional information or documentation may be requested where reasonably necessary to:

• Verify the transaction;
• Confirm the identity of the customer;
• Determine whether the product or service was delivered;
• Assess the extent of services already provided;
• Investigate technical or service-related issues;
• Determine refund eligibility.

We will make reasonable efforts to review valid refund requests promptly.

7. Approved Refunds

If a refund is approved, it will generally be processed using the original payment method where technically possible.

The time required for the refunded amount to appear in the customer's account may depend on the payment processor, card issuer, bank, or other financial institution.

We are not responsible for delays caused solely by the customer's payment provider or financial institution.

8. Partial Refunds

Where appropriate, a partial refund may be considered for products or services that have been partially delivered, implemented, configured, or used.

The amount of any partial refund will be determined based on factors including:

• The services already provided;
• The stage of implementation or development;
• Deliverables already provided;
• Non-refundable third-party costs, where applicable;
• Any specific terms agreed with the customer.

Any refund or deduction will be applied in accordance with the applicable agreement and applicable law.

9. Non-Refundable Situations

Subject to applicable law, a refund may generally not be available where:

• The customer has received the purchased digital product or applicable deliverables;
• Access information or credentials have already been provided;
• The customer has substantially used the purchased service;
• Customized development or professional services have already commenced;
• The service has already been substantially performed;
• The issue resulted from incorrect, incomplete, or inaccurate information supplied by the customer;
• The customer failed to follow reasonable technical, operational, or usage instructions;
• The customer is unable to use the service because of equipment, software, network, or other technical conditions outside our reasonable control;
• The request is made solely because the customer changed their mind after delivery or commencement of the applicable service, where applicable law permits such exclusion.

Nothing in this section limits any mandatory consumer rights or other protections that cannot legally be excluded.

10. Failed or Duplicate Payments

If a payment is duplicated or incorrectly charged due to a technical or processing error, customers should contact us as soon as reasonably possible.

Where a duplicate payment or other confirmed payment error is verified, we will take reasonable steps to process the applicable refund.

Refund processing may be subject to verification by the relevant payment provider.

11. Payment Disputes and Chargebacks

Customers are encouraged to contact us before initiating a payment dispute or chargeback so that we have an opportunity to investigate and attempt to resolve the issue.

Nothing in this Policy is intended to restrict any rights a customer may have to dispute a transaction or seek remedies through their payment provider or under applicable law.

Where a transaction appears to be fraudulent, unauthorized, or otherwise suspicious, we may investigate the transaction and provide relevant information to the applicable payment provider, financial institution, or competent authority where permitted or required by law.

12. Taxes

Where a refund affects a transaction on which GST or other applicable taxes were charged, the tax treatment of the refund will be handled in accordance with applicable Indian tax requirements.

Any applicable tax adjustment will be reflected in the relevant refund or financial documentation where required.

13. Third-Party Services

Where a product or service depends on a third-party provider, refund eligibility may also depend on the applicable third-party terms, costs, and service conditions.

Where a third-party service is separately purchased or billed by the third party, any refund request relating to that third-party service may need to be directed to the relevant provider.

14. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time to reflect changes in our products, services, business practices, or applicable legal requirements.

Any updated version will be published on this page with a revised Last Updated date.

15. Contact Us

For refund, cancellation, or related questions, please contact:

CLOUDENEX SOLUTION PRIVATE LIMITED

Shop No. 128, First Floor, Vardhman Bahnhof Plaza, Plot No. 10, Pocket 7, Sector 12, Dwarka, New Delhi, South West Delhi, Delhi - 110078, India